Return policy

Our goal is to ensure you have the best possible experience on our Platforms, from placing your order to returning a product. When shopping with us, you can expect a smooth, hassle-free process for cancelling or returning any items you've ordered or booked. Trust us to be your go-to shopping destination.

The Terms and Conditions on the Platforms are hereby incorporated by reference. This Return, Policy in conjunction with the Terms and Conditions, outlines Trendy.com.bd’s procedures for Returns. Any Returns, Refund & Cancellation of Products by you will be governed by the terms and conditions outlined in this Policy.

 

Applicability Of Policy:

By using the Platforms or placing an order for Product(s) on them, you agree to be bound by the terms of this Policy without any changes. If you do not accept the terms of this Policy, you should not conduct transactions on the Platforms and should immediately stop using them.

Trendy.com.bd reserves the right to alter and enforce this Policy at any time without having to serve a prior notice on the User. Please note that we may, from time to time, change the terms of the Policy that governs your Return of an order for Products on the Platforms. Such policy changes shall majorly have prospective effect and not retrospective effect, unless otherwise specified herein. In case the Policy changed for a Product for the Users who have already purchased the Product under the old Policy, then the old Policy shall continue to be applied to the User for that Products. Any order of Product placed by the User after the policy change then the revised Policy will be applicable to such order of Products. Hence, it is recommended that every time you wish to use the Platforms for purchase of Products, please check the Policy to ensure that you understand the terms and conditions that apply at that time when you are placing any order for Product(s) offered for sell or sold on the Platforms. Trendy.com.bd will, at its sole discretion, notify the Users of any change in the Policy by posting a notice on the homepage of the Platforms.

 

Return of Products:

1.    Subject to the category-wise terms as set forth under Annexure A to this Policy, you may initiate the request for return of the Product if: (i) Product is damaged; (b) both the Product and shipping package have been damaged; (iii) Product is defective or is not in working condition; (iv) the Product is of bad quality; (v) parts of the Product or accessory is missing; (vi) the Product ordered is different from what was ordered basis the Product description provided on the Platforms; or (vii) you are dissatisfied with the quality of purchased Product due to size issue, fit issue, colour issue, manufacturing defects, shrinkage in fabric, colour bleeding (each referred to as “Non-Compliant Product”). For Trendy.com.bd, you shall initiate such requests for return of Products in accordance with the terms set forth under Annexure A to this Policy (“Return Period”);

2.     While raising a request for return on the Platforms, the User shall have the option to seek a refund of the monies paid by him/her towards the purchase of the Product. The User will be required to produce a copy of the original invoice at the time of placing a request for return of Products. The User shall ensure that the Products being returned comply with the conditions set out under this Policy and are, among other conditions, unused, unwashed, with price tags intact, all packaging material undamaged and unused. Such returned Product(s) should not carry stains, sweat, detergent, or body odour.

 

3.   You shall keep the Products in its unused, original condition, along with the original invoice/ sale receipt, brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We would accept the request for return of such Product subject to the terms of this Policy. In case we find that the returned Products does not meet the criteria mentioned under this Policy, we reserve the right to reject the return Products and refuse refunds in relation thereof.

 

 

4.   If you have received any Product which is subject to return in terms of this Policy, we suggest you to immediately register a request in this regard on the concerned Platforms. We will in our sole discretion verify if: (a) the defects and damages in the Products or the non-compliances claimed in such Products are acceptable by us, or (b) such defects, damages or non-compliances are due to our default, and will accordingly post verification, accept or reject the request for return of the Products. For such verification, we may request you to send us images of the damaged, defective or Non-Compliant Products received and/or allow our personnel to schedule a visit to assess the damage, defect or non-compliance in the Product. Further to the assessment of the damage or the concern reported in the return request, we may in our sole discretion resolve the issue subject to the assessment report, in a manner as we may deem fit. You agree that our decision in relation thereof is final and binding on you.

 

5.   Your return will be processed only when the conditions as may be stipulated by us in this Policy are fulfilled at the time of return of such Products, such as the Product being returned in original condition (including water seal stickers in case of fragrances), along with the price tag intact including original packaging of the product, the brand outer packaging of the Non-Compliant Product and all accessories therein, no damage or defect to the Products having occurred post-delivery of the Products while in your possession, etc.

 

 

6.   You agree that we will not accept the return of any Product: (i) if you have placed the order for a wrong product model, colour or incorrect Product, (ii) if the Product belongs to Non-Returnable Products (defined below), (iii) if you fail to request return/register a complaint in relation to a Non-Compliant Product within the Trendy.com.bd Return Period (defined above) (iv) ‘Made to Order’ Products on the Platforms. Any damage to the Product caused by your improper wearing or safekeeping of the Product, or any modification or change to the Product by you or a third party or any depreciation in the value for other reasons will not deem such Product a Non-Compliant Product and will not be considered a quality problem. Any decision by us in this regard shall be final and binding.

 

7.   It is hereby clarified that in the case of electronics, notwithstanding anything to the contrary to this Policy and subject to paragraph (l) below, Users cannot return electronic Products which are specified as ‘non-returnable’ on the relevant Products detail pages of the Platforms. Products may be returned within the Trendy.com.bd Return Period only in case of damaged-in-transit Products; or incorrect Products shipped to the User; or missing components of the Products and empty sealed packages of the Product and not for any other reasons. Further to the assessment of the damage or the concern reported in the return request, we may in our sole discretion resolve the issue subject to the assessment report, in a manner as we may deem fit. You agree that our decision in relation thereof is final and binding on you.

 

8.     It is hereby clarified that in case of certain Products, including but not limited to accessories (watches) or precious materials, notwithstanding anything to the contrary to this Policy and subject to paragraph (l) below, a refund will be made once the relevant Product reaches the brand showroom / warehouse and the quality check of the Product is completed. Further, if the User loses any certificate relating to said Product, a fee of 500tk (Bangladesh’s Five Hundred) shall be collected from such User.

 

9.     Trendy.com.bd shall not accept return or refund requests raised for certain category of Products, including but not limited to the following Products, except in accordance with paragraph (m) below (“Non-Returnable Products”):

 

·       Swimwear

·       Fragrances & Deodorants

·       Home Fragrances

·       Hair Care

·       Inner wear

·       Shaving

·       Skin Care

·       Beauty & Care

·       Beauty Appliances

·       Mobile & Accessories

·       Gadgets & Appliances

·       Tech Accessories

·       Smart Wearables

·       Bath & Laundry

·       Decor & Gifting

·       Beauty Appliances

·       Some products in Night & Loungewear

·       Clothing Accessories like Gloves & Masks