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Our goal is to ensure you
have the best possible experience on our Platforms, from placing your order to
returning a product. When shopping with us, you can expect a smooth,
hassle-free process for cancelling or returning any items you've ordered or booked.
Trust us to be your go-to shopping destination.
The Terms and Conditions
on the Platforms are hereby incorporated by reference. This Return, Policy in
conjunction with the Terms and Conditions, outlines Trendy.com.bd’s procedures
for Returns. Any Returns, Refund & Cancellation of Products by you will be
governed by the terms and conditions outlined in this Policy.
Applicability Of Policy:
By using the Platforms or
placing an order for Product(s) on them, you agree to be bound by the terms of
this Policy without any changes. If you do not accept the terms of this Policy,
you should not conduct transactions on the Platforms and should immediately
stop using them.
Trendy.com.bd reserves the right to alter and
enforce this Policy at any time without having to serve a prior notice on the
User. Please note that we may, from time to time, change the terms of the
Policy that governs your Return
of an order for Products on the Platforms. Such policy changes shall majorly
have prospective effect and not retrospective effect, unless otherwise
specified herein. In case the Policy changed for a Product for the Users who
have already purchased the Product under the old Policy, then the old Policy
shall continue to be applied to the User for that Products. Any order of
Product placed by the User after the policy change then the revised Policy will
be applicable to such order of Products. Hence, it is recommended that every
time you wish to use the Platforms for purchase of Products, please check the
Policy to ensure that you understand the terms and conditions that apply at
that time when you are placing any order for Product(s) offered for sell or
sold on the Platforms. Trendy.com.bd will, at its sole discretion, notify the
Users of any change in the Policy by posting a notice on the homepage of the
Platforms.
Refund Policy:
- At the time of raising a request for
return or cancelling the Products on any of the Platforms, you may seek refund
for the Non-Compliant Product. Such refund will be made to the you only in the
event the payment has been received by us for the Products returned or
cancelled.
- Please be informed that when you opt to
cancel or return the Products, upon our receiving, verification and assessment
of the Products and the documents relating thereto, the refund amount for such
Products which are eligible for return as per the terms of this Policy, will be
processed within a period of 7-10 (seven to ten) business days from the date of
us receiving the Products and verifying the defect or the non-compliance in the
Product. Your refund will be processed only when the conditions as may be
stipulated by us in this Policy are fulfilled, such as the Product being
returned in original saleable condition without any defect or damage, along
with the price tag intact including original packaging of the product, the
brand outer packaging of the Non-Compliant Product and all accessories therein
and all the conditions mentioned under paragraph above being satisfied. For the
sake of abundant clarity, it is clarified that we shall not make any refund in
respect of a Product that is deemed ineligible for a refund based on our
verification and assessment. You agree that our decision in relation hereof is
final and binding on you.
- Refunds shall be processed by Trendy.com.bd
/ Authorized Vendor through its normal banking channels except in cases where a
User had utilised his/her Trendy.com.bd Wallet (defined below) for
purchase of Products or opted for the cash on delivery option. The refund
amount will be credited to the original payment mode opted by you or the Trendy.com.bd
Wallet, as may be chosen by you. You acknowledge that after initiation of
refund, it may take additional time for your refund to reflect in your account
which is subject to your financial institution or payment solution provider
terms and conditions. Where a User had utilised his/her Trendy.com.bd Wallet
for payment towards the purchased Products, Trendy.com.bd shall process all
refunds only into such User’s Trendy.com.bd Wallet.
- Where a User had opted for cash on
delivery option for payment towards the purchased Products, Trendy.com.bd / Authorized
Vendor shall process all refunds into either the User’s Trendy.com.bd Wallet or
the Users’ valid bank accounts, if details of such accounts are provided by the
User to Trendy.com.bd at the time of refund. Further, should the User have used
more than 1 (one) payment options for the purchase of Products on the Platform,
Trendy.com.bd shall process all refunds through a Payment Option (as defined in
the Fees and Payments Policy) Trendy.com.bd deems fit, in its sole discretion,
to process such refunds. Once the amount is refunded into a User’s Trendy.com.bd
Wallet, it cannot be further transferred to any other bank account or encashed,and would continue to remain in the User’s Trendy.com.bd Wallet until exhausted
for shopping of Products on the Platforms. For the purpose of illustration, if
a User purchases a Product worth 1000 TK (Bangladesh’s tk One thousand) and
pays 500 TK (Bangladesh’s tk Five hundred) for the purchase of such Product
using balances in his/her Trendy.com.bd Wallet, and the remaining 500 TK
through his credit card, and such amount is to be refunded pursuant to the
refund criteria set out under this Cancellation, Return and Refund Policy being
met, then Trendy.com.bd may choose to refund, at its sole discretion, 500 TK (Bangladesh’s
tk Five hundred) to such User’s Trendy.com.bd Wallet and the remaining 500 TK (Bangladesh’s
tk Five hundred) to the User’s credit card source account, or both the amounts
only to such User’s Trendy.com.bd Wallet. All refunds, except for refund to Trendy.com.bd
Wallet, shall be subject to applicable charges as may be deducted by the User’s
bank.
- We do not make any cash refunds. The
amount will be refunded to you within 7-10 (seven to ten) business days of us
approving the refund subject to the terms of this Policy, depending upon the
mode of payment chosen by you. Sometimes banks or financial intermediaries take
a longer time to process the refund request. However, if the refund does not
happen by the date advised, you may contact us, and we will gladly help you.
Alternatively, at your option, the said amount can be credited to your Trendy.com.bd
Wallet which can be used for your subsequent purchases of Products on the
Platforms.
- Refund to be made to the User shall not include any amount paid by the User towards shipping charges or any other such charges including Convenience Fee, which are applicable from time to time. However, in the event a Product has been delivered with a defect or damage (for reasons attributable to,and accepted by us after due verification at our sole discretion) we may refund the shipping charges to you provided that you claim refund of such shipping charges (including convenience fee) within 7 (seven) days of receiving the refund for remaining amounts. You will be provided with a refund if you have received a Non-Returnable Product in a damaged or defective condition subject to verification and examination of the damage or defect of the Product by us.
- Trendy.com.bd shall make all reasonable
attempts to keep the User apprised of the status of refund through updates
shared on the User’s account on the Platforms, registered mobile number and
registered email address. Trendy.com.bd disclaims all liabilities that may
arise on account of its failure to keep the User apprised of the status of the
refund due to any technical reason beyond the control of Trendy.com.bd.
- We reserve the right to reject a refund
request for a Product if it does not satisfy the quality conditions specified
under this Policy on our assessment pursuant to its return. We may in such
cases notify you and Trendy.com.bd shall not be liable for returning back the
Products and shall not take any liability of the same. You agree that our assessment
and decision in relation there is final and binding on you.
Last updated: November 07, 2024.
